Refund policy
How to Complete a Return
To return your product, review our return policy and fill out the return form here to request a return approval via email. If you have an account, you can login and request a return under My Account. We will respond via email within 2 - 48 hours Monday - Friday. Defective or eligible warranty products are only eligible for an exchange and not a refund. We will email you a printable return form with the shipping address.
Returns must be completed within 30 days of receipt of the order. After 30 days, the manufacturer of the product(s) will need to be contacted for a warranty claim. If you need assistance finding the manufacturer's number, please contact our Returns Department.
Return Policy
The product must be in new, resalable condition and in the manufacturer's original packaging. Returns will be inspected before final decisions are made on refunds.
Items purchased with free shipping will be refunded the price of the item minus the outgoing shipping amount. We do not refund the original shipping costs. Customer is responsible for outgoing shipping costs of replacement orders.
Some products are non-returnable or have a restocking fee. See list at the bottom of the page. We will inform you of any restocking fees not listed.
Do not write return numbers, addresses or any other marks directly on manufacturer's original packaging or product.
Customers must include the completed return form in their return package or be subject to NOT receive any refund.
For all returns we recommend that you use UPS or other traceable means (delivery confirmation) to ensure your return package arrives.
If the return is a result of our error or a manufacturing defect, you still need to request a return within 30 days from the date you received the item(s) for a refund. If we have made an error with your order, we will send you a pre-paid shipping label. You must use the provided shipping label (call tag). In the event we are unable to send a shipping label, we will reimburse the cost of shipping (if returned via UPS Ground, FedEx Ground, or USPS Priority Mail). Items returned COD will not be reimbursed for shipping.
Exchanges
Exchanges must be processed as a return and a new order. You may purchase the new product before receiving a credit back from the return or wait until the credit is processed.
Refunds
ShopRVParts.com reserves the right to deny or issue store credit for returns initiated more than 30 days from the date of original receipt. You can expect your refund in the same form of payment originally used, usually within 14-30 business days of receipt.
Please note: If the return is a result of our error or a manufacturer defect, we will refund shipping costs, however at a preauthorized rate equivalent to ground/surface shipping rates. For orders shipped directly from manufacturers, refunds may take up to two weeks or more after the order has been returned to the manufacturer due to the manufacturer's inspection and refund procedures.
Non-Returnable / Non-Refundable Products
The following products are non-returnable and non-refundable unless there is a manufacturer defect and/or the item is under warranty:
- Special Order or Custom-Made Items
- Custom RV Covers
- Electronics / Electrical System Components
- Anything that has been installed
- Cut Goods (rope, lines, wire, chains, hoses, tubing, gasket material, rub rail, etc.)
- Engine Ignition Components
- Paint, Compressed Gases, HazMat Items, Chemical Compounds
- Clearance, Close-Out, and Open-Box Items
- Product returned in non-resell condition
If you receive a product not on the above list and believe it to be defective or damaged, contact ShopRVParts.com’s Return Department within 30 days of receiving the product. Products that have been installed or whose original packaging has been opened cannot be returned. For manufacturer defects, ShopRVParts.com is not liable for reimbursing the product or the cost of shipping. Manufacturer defects can only be exchanged, not refunded.
Clearance, close-out and open-box items may not have a replacement available. Clearance, close-out and open-box items with a replacement available can be replaced from non-clearance stock at non-clearance price at your discretion.
Goods Damaged or Missing During Shipping
All items shipped from ShopRVParts.com are inspected before shipment. We suggest that our customers also inspect the items before accepting delivery. If products appear to be damaged in shipment, do not accept delivery. If your order is delivered without a signature and damage is found, please contact the ShopRVParts.com Return Department immediately. Keep the original shipping box as proof of damage. Most carriers require claims to be filed within 10 days of delivery. ShopRVParts.com works hard to ensure that our customers receive their orders undamaged, and can assist you in filling a claim, but our responsibility for damage ends when the carrier accepts the shipment. Therefore, it is important to quickly file claims with the carrier to ensure that your claim can be documented for later reimbursement.
Restock Fees / Return Policies / Warranties by Manufacturer
We may charge a restocking fee for returned items at our discretion at a minimum of 10%. Some products are non-returnable, have a separate return policy, or have a higher minimum restock fee. (This is not a complete list - each manufacturer may vary with their policy). Contact us if you need help understanding the specific restock fee for your product.